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AI automation for businesses in the UK and Europe

AI agents handle the routine. You stay in control.

We build agents that handle enquiries, update records and prepare reports inside your own systems. Agreed tasks run automatically. Exceptions, and actions that need your approval, go to your team. You decide what each agent does on its own and where it must ask first.

Find your first AI workflowSee what agents do

UK: UK GDPR · ICO guidanceEU: GDPR · AI ActGermany: BDSG · BetrVGBuilt for UK, EU and German rules, for teams that handle enquiries, records and reports.

Work that comes in

  • Emails
  • Invoices and orders
  • Contracts and documents
  • Spreadsheets and forms
  • Whatever else your team handles
  • Emails
  • Invoices and orders
  • Contracts and documents
  • Spreadsheets and forms
  • Whatever else your team handles

An agent for each team

Finance

Invoices and payment reminders

Sales

CRM updates and follow-ups

Support

Requests and draft replies

Operations

Reports and delivery notes

An agent for your own process

You stay in control

  • Agreed steps run on their own
  • Exceptions go to a person
  • Every action is logged
  • Runs in your own cloud account
  • Agreed steps run on their own
  • Exceptions go to a person
  • Every action is logged
  • Runs in your own cloud account

What AI agents can do for your team

Starting points, not a fixed list: your agent is built around the work you hand over. Agreed tasks run on their own; exceptions and sensitive actions wait for your team.

Your numbers, clear every Monday

Your data lives in many tools. An agent pulls it into one view and writes a short report in plain words.

  • A weekly report ready on Monday morning
  • An alert when ad spend jumps or sales drop
  • Slow pages and broken links on your site, found on a schedule

Questions answered, requests sorted

An assistant answers your team's questions from company documents and turns support requests into clear tasks.

  • Answers to "where is X?" from your own documents
  • Support requests sorted into tasks
  • Draft replies to customers for a person to check and send

Documents and orders, handled

Agents read incoming documents, invoices and orders, check them against your rules and update your systems.

  • Invoices and forms read, sorted and filed
  • Payments matched to invoices, odd items flagged for a person
  • Offers and contracts drafted from your templates

Your first project

One routine task, sized so your team can sign it off quickly. Bigger agents follow under the same rules.

Where to start
One task that takes your team hours each week, such as handling enquiries, matching payments or writing the weekly report.
What you get
A working agent for that task in your own systems, with its rules written down and every action logged.
What we need from your team
A short call, a few real examples of the work, access to the tools the task touches (read-only to start), and one person who signs off the agent's work.
How you check it works
The agent runs on your past data first. Your team checks its work before anyone relies on it.
Price and dates
The assessment is free. Then we send a fixed price and dates in writing, and work starts once you sign the contract.

See an agent at work:

Sales agent · demo

Illustration on test data, not a client project. Every agent we build follows the rules you set.

Support agent · demo

Illustration on test data, not a client project. Every agent we build follows the rules you set.

Operations agent · demo

Illustration on test data, not a client project. Every agent we build follows the rules you set.

Analytics agent · demo

Illustration on test data, not a client project. Every agent we build follows the rules you set.

Finance agent · demo

Illustration on test data, not a client project. Every agent we build follows the rules you set.

Custom AI agents we build

Each agent does one job inside the limits you set. Agreed steps run on their own; exceptions and sensitive actions go to a person.

  • Customers

    Complaints handling

    Sorts incoming complaints, gathers the order history and drafts a reply in your tone of voice, within your deadlines.

    Who decides: A person reviews and sends every reply.

    EU: GDPR · AI ActUK: UK GDPR
    Details and rules
    • Tracks the reply deadline for every complaint
    • Flags complaints that need a manager

    EU

    GDPR Art. 22
    No complaint is rejected automatically; a person decides every outcome.
    AI Act Art. 50
    If the agent ever writes to customers directly, it says it is an AI.

    UK

    UK GDPR, as amended by the Data (Use and Access) Act 2025
    A person decides every outcome, so no significant decision is made by automation alone.

  • Customers

    Customer service agent

    Answers questions about orders, deliveries and returns on your website or in chat, and opens requests in your systems.

    Who decides: A person is one tap away at every step.

    EU: AI Act · GDPR · Accessibility ActUK: UK GDPR
    Details and rules
    • Hands the conversation to a person with the full context
    • Answers in the customer's language

    EU

    AI Act Art. 50
    Says it is an AI assistant in its first message.
    European Accessibility Act
    The chat is built to WCAG 2.2 AA, above the WCAG 2.1 AA level behind the Act's standard (EN 301 549).

    UK

    UK GDPR
    Chats are kept only as long as your policy says, and customers can always ask for a person.
    Clear about being an AI
    Says it is an AI assistant in its first message.

  • Your team

    Internal knowledge agent

    Answers staff questions from approved policies, procedures and product documents. Every answer shows its source.

    Who decides: Document owners approve what the agent may use.

    EU: GDPR · AI ActUK: UK GDPRGermany: BetrVG
    Details and rules
    • Says so when no approved source exists instead of guessing
    • Respects the access rights of each document

    EU

    GDPR Art. 5(1)(c)
    No customer data in the index; query logs are kept without ranking employees.
    AI Act Art. 4
    Comes with short training material so staff know how to use and check it.

    UK

    UK GDPR
    No customer data in the index, and no ranking of staff from their questions.

    Germany

    BetrVG § 87(1) no. 6 and § 90
    Query logs can't be used to monitor staff, and you get the documents to inform your works council early.

  • Your team

    Weekly report and alerts

    Pulls ads, website, shop and email figures into one view and writes a short weekly report in plain words.

    Who decides: A manager approves every action.

    EU: GDPRUK: UK GDPR
    Details and rules
    • Alerts when ad spend jumps or sales drop
    • Suggests next steps for a manager to approve

    EU

    GDPR Art. 5(1)(c)
    Works on totals by channel and campaign, not on profiles of individual customers.

    UK

    UK GDPR
    Totals by channel and campaign, not individual profiles.

  • Documents and money

    Document reader

    Reads invoices, contracts, statements and forms, and pulls out each figure with a link to the page it came from.

    Who decides: Your team reviews every flagged field.

    EU: GDPR · AI ActUK: UK GDPR
    Details and rules
    • Checks totals with fixed rules and flags documents that don't add up
    • Treats documents as data, not instructions, and is tested against instructions hidden in files

    EU

    GDPR Art. 5(1)(c) and 9
    Only the fields the task needs; sensitive details are filtered out.
    AI Act
    Reading and sorting documents is not a high-risk use, as long as it is not used to decide about people, such as hiring or credit.

    UK

    UK GDPR Art. 5 and 9
    Only the fields the task needs; sensitive details are filtered out.

  • Documents and money

    Reconciliation and exceptions

    Matches bank and payment-provider statements against your ledger with fixed rules and sends every exception to a queue with the evidence attached.

    Who decides: Your finance team resolves exceptions; postings need approval.

    EU: GDPR · Audit trailUK: UK GDPR · Audit trail
    Details and rules
    • Amounts are matched by code; the model only reads messy references
    • Explains each exception and proposes a fix for review

    EU

    Matching by code
    Numbers are never decided by a language model, so auditors can repeat every result.
    GDPR Art. 5(1)(c)
    Payer data is used for matching only; no profiles are built.

    UK

    UK GDPR Art. 5(1)(c)
    Payer data is used for matching only, and every match and approval is kept on record.

The rule mapping shows how we design each agent. Your legal and data protection advisers confirm it for your deployment.

How an agent works

One controlled layer over the tools you already use. It replaces nothing.

  1. Step 1: Connect

    Access only to the tools each task needs. Read-only to start; changes only for the actions you agree.

  2. Step 2: Set the rules

    You decide what the agent may read, prepare and change, and sign it off.

  3. Step 3: The agent works

    Agreed steps run on their own. Reports, drafts and sorted documents come with their sources.

  4. Step 4: Exceptions come to you

    Anything outside the rules, or marked as sensitive, waits for a person to accept, change or reject. Everything is logged.

How much an agent may do

How much an agent may do
Level 0, readWhere every agent starts. It looks up, compares and prepares.
Level 1, act within limitsLow-risk actions you list, such as tagging a document or opening a ticket.
Level 2, one person confirmsSending a reply to a customer waits for one approver.
Level 3, four eyesAnything that touches money, prices or a customer's account. Off by default.

Your data stays where it is

Agents run where your data already lives. You choose the model and the place it runs, under your own contract with the provider.

66%

57% of German companies with 20+ staff use AI. Data-protection requirements are the most-cited obstacle, named by 66% of AI users.

Germany · Bitkom, 14 September 2026; 603 companies
Where agents can run
Your cloud accountModels in the UK or EU region of your AWS, Azure or Google Cloud account.
Your own serversOpen models running on your own servers. Prompts and documents aren't sent to a model provider.
A European cloudA provider based in Europe, such as STACKIT or IONOS, when your buyers ask for it.
HybridA small local model handles every step with personal data. A larger model sees only masked text.

What we promise

  • Our engineers don't see your live data by default. Any access is approved, supervised and recorded by your team.
  • Neither we nor the model provider train on your prompts, documents or outputs, and the contract says so.
  • Agents are built so the model can be changed. We test a new model on your work before switching.
  • Data, prompts and agent settings export in open formats, so you can leave.

When an agent needs your data

Connectors (MCP). If an agent or an AI assistant needs your stock, orders, customers or other data, we build the MCP server it connects through.

See connectors

We know the rules before we write the code

Each agent is designed against UK GDPR, the EU GDPR and AI Act, and the German rules on data and works councils, wherever your team works. Your advisers get the documents that show how, and confirm the setup before any real customer data is used.

UK, EU and German rules
United KingdomUK GDPR and the Data Protection Act 2018A lawful basis for every task, only the data it needs, an impact assessment where one is needed, and safeguards for automated decisions as amended by the Data (Use and Access) Act 2025.
ICO guidanceBuilt to the ICO guidance on AI and data protection.
European UnionGDPRA lawful basis for every task, only the data it needs, and no solely automated decisions with legal or similar effects on people (Art. 22). By default, a person makes any decision about a person.
EU AI ActAgents say they are AI when people talk to them (Art. 50), no prohibited practices (Art. 5), and a documented risk class for each agent.
GermanyBDSGScoring of individuals is kept out of the standard setup (§ 37a BDSG, from 20 November 2026).
BetrVGA works agreement template and the documents to inform your works council early (§ 87(1) no. 6 and § 90 BetrVG).

What our agents never do

  • Decide about a person, such as hiring, credit or refusing a customer
  • Score people on personality, emotions or social media
  • Send anything to a customer above the approval level you set
  • Train models on your data
  • Move money or change prices without a person's approval
What your advisers receive
  • A data processing agreement (UK GDPR and GDPR)
  • Technical and organisational security measures
  • An impact assessment template with the technical part completed
  • A risk class for each agent under the EU AI Act
  • AI disclosure texts for every channel
  • An approval matrix: automatic, needs sign-off, never automated

Request your free assessment

Tell us what takes up your team's time. We'll assess where an AI agent could help and outline a first project. The assessment is free, and you get a fixed quote before any work starts.

Prefer email? Write to office@uestimates.com.

For example: matching invoices to orders, answering routine customer emails, a weekly report. Please don't include passwords or customer data.

We use these details to reply to your enquiry and, if we work together, to run the project. See our privacy policy.

Questions about AI agents

Which AI models do you use?

The one that fits the task and the place your data must stay: a model in your own cloud account, or an open-weight model on your servers. We test each task with the model you choose before it goes live.

Can an agent act on its own?

Yes, within the limits you set. Routine steps you agree, such as tagging a document or opening a ticket, run automatically. Exceptions go to your team. Payments, price changes and anything else you mark as sensitive wait for a person with the authority to approve them.

Can an AI agent make payments or change prices?

Only at level 3, four eyes, which is off by default. Level 3 covers anything that touches money, prices or a customer's account, and two people approve each of those actions. Every agent starts at level 0: it looks up, compares and prepares. Our agents never move money or change prices without a person's approval, and everything is logged.

Do you see our data?

Not by default. Agents run in your accounts, and our support works from logs and metadata. Any access to live data is approved, supervised and recorded by your team.

Is an AI agent GDPR compliant?

Each agent is designed against UK GDPR and the EU GDPR: a lawful basis for every task, only the data it needs, and no solely automated decisions with legal or similar effects on people. By default, a person makes any decision about a person. Your advisers confirm the setup before any real customer data is used.

Is this only for shops?

No. We build agents for sales, support, operations, finance and other teams. The starting point is a repeatable piece of work and systems we can connect to. If you sell online, agents can also reach your catalogue through an MCP server.

How much does it cost?

The assessment is free. After it we send a fixed price and dates in writing. The price has up to three parts: building the agent, support after launch if you want it, and the AI model. The model runs under your own contract with its provider, so you pay for its usage directly. Setup starts once the contract is signed.

Start small

Find your first AI workflow

Tell us what takes up your team's time. We'll assess where an AI agent could help and outline a first project. The assessment is free.

Get a free assessmentSee connectors